Within the framework of the Galileo 4 Mobility project, two workshops were held late December, one with AMB (Àrea metropolitana de Barcelona) and one with RACC (Reial Automòbil Club de Catalunya). The workshops aimed to define metrics which help improve the provision of mobility services and assess the performance of the pilots that both organisations will be carrying out in 2019.
AMB will be testing the implementation of an on-demand bus service replacing a regular bus service, and RACC will be testing the benefits of completing a multimodal trip on its MaaS platform using a Galileo-enabled smartphone.
Both workshops followed the same structure, starting with the pilot leader presenting and explaining the critical aspects of its activity to participants. From there, participants defined business intelligence metrics which could allow the organisation to monitor and improve the performance of its services. Then, these metrics were prioritised according to their potential impact on the quality of the service and described thoroughly. The last activity of the workshop consisted of defining indicators to assess the performance of the pilot.
In AMB’s workshop, 29 business intelligence metrics were generated, from which 7 were prioritised and described. These metrics were related to critical aspects of AMB’s activity such as punctuality, occupancy rate and users’ origin and destination, among others. Additionally, 22 indicators were defined in order to assess the on-demand bus pilot’s performance, regarding users, impact on people’s mobility, effectiveness and quality of the service, and impact on the operation and use of the bus service.
In RACC’s workshop, 22 business intelligence metrics were generated, from which 3 were prioritised and described. These metrics were related to critical aspects of MaaS platforms such as decision factors influencing modal choice, user typologies and degree of intermodality, among others. Additionally, 2 main indicators were defined in order to assess the pilot’s performance, regarding geolocation accuracy and quality of the information provided by the platform in intermodal trips.
Remaining workshops for the other pilots, among which there are a car-sharing and bike-sharing service to be offered by Clem’ around the metropolitan area of Paris, and a shared taxi service to be offered by Taxiway in the Greek city of Thessaloniki, will be held during this year.